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Return Policy

Return and Refund Policy for Solo Leafs LLC

Effective Date: September 12, 2024

Welcome to Solo Leafs Shop. We are committed to ensuring your satisfaction with our products. This Return and Refund Policy outlines the conditions under which returns, and refunds are accepted for products purchased from SoloLeafsShop.com. By making a purchase, you agree to comply with the Terms & Conditions and Return Policy.

1. Eligibility for Returns and Refunds

  • Products Covered: This policy applies exclusively to physical tobacco products and merchandise purchased from SoloLeafsShop.com.
  • Time Frame: Requests for returns must be made within 14 days (2 weeks) from the delivery date.
  • Condition of Products: To be eligible for a return, products must meet the following criteria:
    • Original Packaging: Products must be in their original, unopened packaging.
    • Receipt Required: A valid receipt must accompany the return.
    • No Damage: Products that are damaged or show signs of use cannot be returned.

2. How to Initiate a Return

To return a product, please follow these steps:

  • Contact Us: Email us at SoloLeafs@gmail.com with your order number, the item(s) you wish to return, and a brief explanation for the return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  • Shipping the Product: Pack the item securely, including the RMA number and a copy of your original receipt. Send the package to the address provided in the RMA instructions.
  • Return Shipping Costs: You are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect product).

3. Refunds

  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned product to ensure it meets our return criteria.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to be reflected in your account, depending on your financial institution.
  • Notification: You will receive an email notification once your refund has been completed.

4. Non-Returnable Items

The following items cannot be returned:

  • Opened Products: Any product that has been opened or used.
  • Products with Discounts: Items purchased with discounts are not eligible for refunds.
  • Special Orders: Products that were specially ordered or customized.
  • Damaged Products: Products that are damaged or not in their original packaging.

5. Exchanges

  • Direct Exchanges: We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the replacement.

6. Defective or Incorrect Products

  • Defective Products: If you receive a defective product, contact us immediately at SoloLeafs@gmail.com with your order number and details of the defect. We will provide instructions for returning the defective item and will issue a replacement or refund.
  • Incorrect Products: If you receive an incorrect product, notify us within 7 days of receipt. We will provide instructions for returning the incorrect item and will send the correct product or issue a refund.

7. Privacy Policy Related to Returns and Refunds

  • Data Collection: When processing returns and refunds, we collect personal information such as names, addresses, and order details.
  • Use of Information: This information is used solely for processing your return or refund and ensuring the accuracy of your transaction.
  • Data Protection: We implement reasonable security measures to protect your personal information from unauthorized access and misuse. For more information on how we handle your data, please refer to our Privacy Policy.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, or to initiate a return, please contact us at:

Solo Leafs LLC
Email: SoloLeafs@gmail.com

9. Policy Changes

Solo Leafs LLC reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes to this policy constitutes your acceptance of the new terms.

Thank you for shopping with Solo Leafs! We value your business and are committed to providing high-quality products and customer service.

Solo Leafs LLC
3700 Wendell Dr STE. #2
Atlanta, Georgia 30336
Phone: 404-850-8278
Email: SoloLeafs@Gmail.com

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